Shipping policy

SHIPPING POLICY

1. Scope of Application

This shipping policy applies to all purchases made on the website www.klakhats.com and regulates processing times, shipping fees, coverage areas, and other conditions related to product delivery.

2. Order Processing

All orders are processed within 1 to 3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders, shipments may be delayed. In such cases, customers will be notified via email.

3. Shipping Methods and Delivery Times

We currently ship to Mexico and the United States. We offer different shipping methods depending on the customer's location and service availability:

Standard Shipping: Estimated delivery within 5 to 10 business days.

Express Shipping: Estimated delivery within 2 to 5 business days.

Delivery times are approximate and may vary due to external factors such as weather conditions or logistical restrictions.

4. Shipping Costs

Shipping fees are calculated at checkout based on the delivery address, package weight, and selected shipping method.

During certain promotions, we may offer free shipping for orders that meet specific requirements.

5. Shipping Restrictions

We only ship to Mexico and the United States. Orders to other countries are not available at this time.

We do not ship to P.O. boxes or military addresses (APO/FPO).

6. Order Tracking

Once the order has been shipped, a tracking number will be provided via email.

It is the customer's responsibility to monitor the shipment status and ensure someone is available to receive it at the specified address.

7. Delivery Issues

If the shipping address provided by the customer is incorrect or incomplete, Klak Hats is not responsible for lost packages or refunds.

If a package is returned due to failed delivery, the customer will be responsible for reshipping costs.

If the package is marked as "delivered" by the shipping carrier but the customer has not received it, they must contact the carrier directly.

8. Shipping Damages or Losses

Klak Hats is not responsible for damages or losses occurring during transportation.

If a product arrives damaged, the customer must contact us within 48 hours of delivery and provide photos of the packaging and the damaged product.

Customers are encouraged to choose a shipping method with insurance for additional protection.

9. Contact Information

For any shipping-related inquiries, please contact our support team:

Email: klak@klakhats.com

Address: 1568 Lancaster Point Way, San Diego, CA, 92154, United States.