Refund policy

RETURN POLICY
Last updated: August 07, 2025

At Klak Hats, we truly want you to love your purchase. If something isn't quite right, we're here to help with returns, exchanges, and refunds under the conditions below.

You have 30 days from the date of delivery to request a return or exchange. After 30 days have passed, we're no longer able to process a refund or exchange for that order.

1. RETURN PERIOD
30 days from the date of delivery.

2. ELIGIBILITY REQUIREMENTS FOR A RETURN
To keep our products in the best condition for all our customers, items must meet these requirements to be eligible for a return:

  • Be in original condition: unused, unwashed, undamaged, and just as you received it.
  • Include the original packaging.
  • Include the receipt or proof of purchase.

We're not able to accept returns in the following cases:

  • Products that have been used, washed, or damaged.
  • Personalized items (for example, products with embroidered names or unique custom designs).
  • Gift cards or downloadable digital products.
  • Personal hygiene or sanitary products.
  • Products containing flammable liquids or hazardous materials.
  • Sale or discounted items (unless they arrive defective).

3. HOW TO REQUEST A RETURN

  1. Contact us at klak@klakhats.com with your order number and a brief explanation of the reason for the return.
  2. Wait for our confirmation with instructions and the return shipping address.
  3. Pack your product carefully to help prevent damage during shipping.
  4. Ship your package to: 1568 Lancaster Point Way, San Diego, CA, 92154, USA

Return shipping costs are the responsibility of the customer and are non-refundable. If a refund is approved, the original shipping cost (if applicable) will be deducted from the refund total.

4. REFUND PROCESS
Once we receive your return, we'll inspect the item and then email you to let you know whether your refund has been approved or not.

If your return is approved:

  • We'll process your refund and it will be issued to your original payment method.
  • Please allow 5 to 10 business days for the refund to appear, depending on your bank or card provider.

If your refund seems late or missing:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take a few days for the refund to be officially posted.
  3. If you still don't see it, please email us at klak@klakhats.com and we'll gladly help you review the status.

5. EXCHANGES
We're happy to help with an exchange in these situations:

  • The item arrived defective or damaged.
  • You received the wrong product.

To request an exchange:

  1. Email us at klak@klakhats.com
  2. Include your order number, a photo of the product, and a brief description of the issue.
  3. Once we review and approve the exchange, we'll send you the shipping instructions.

6. GIFT POLICY

  • If the item was marked as a gift and sent directly to you, you'll receive store credit for the value of the item.
  • If the item was not marked as a gift, the refund will be issued to the original buyer.

7. RETURN SHIPPING COSTS
Ship returns to: 1568 Lancaster Point Way, San Diego, CA, 92154, USA

Customers are responsible for return shipping costs — these are non-refundable. We recommend using a trackable shipping service and/or purchasing shipping insurance for items over $75 USD.

8. SALE AND DISCOUNTED ITEMS
Items purchased on sale or at a discounted price are not eligible for refunds, unless they arrive defective or damaged.

9. CONTACT INFORMATION

  • Email: klak@klakhats.com
  • Address: 1568 Lancaster Point Way, San Diego, CA, 92154, USA